Last updated on 30/4/2019
Under any circumstances, we do everything we can to make you feel satisfied and delighted with your experience with us. By placing an order, via online or otherwise, you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, please contact us at email@example.com
These Terms and Conditions, your online purchase or otherwise and use of our website platform or services is governed by the laws of Malaysia and you agree to submit to the exclusive jurisdiction of the Malaysian courts.
1.0) RETURNS AND EXCHANGES
RETURNS FOR EITHER IN-STORE OR ONLINE PURCHASE.
"Change of mind" includes purchases you have made in error e.g. accidentally ordered the wrong size or color, or items that do not fit.
We will accept a change of mind return provided it meets the following guidelines:
- Return within 3 days (Peninsular Malaysia) and 7 days (Sabah, Sarawak, and International) from the date that you received your parcel.
- Return with proof of purchase.
- Item must be unworn, unwashed, unused with all original tags/labels attached. We reserve the rights to reject any damaged or used items at our discretion
- Item has any manufacturing defect.
- Item is not listed as an excluded item as outlined below.
Postage is to be borne by the customer in the event of an exchange.
EXCLUDED ITEMS (for a change of mind return):
- Gift Cards.
- Charity Items.
- Personalized product.
RETURN PROCESS FOR IN-STORE OR WALK-IN PURCHASE.
- Bring your item(s) to the Ozz Vampo Store, Subang Jaya.
- Provide our store assistant on duty with your unwanted item, together with the proof of purchase. If you paid using a debit card, please bring along the same card with you.
- Once the returns policy has been met, we will offer an exchange.
- If there is no item that you can agree on to exchange, we will perform a refund.
Exchanges for the same item in a different size will not incur any additional charges. If the new item is a different product (including a different color) and there is a price difference you will need to pay the difference or receive a partial refund.
If you request a refund, the purchase price (excluding delivery charges for online orders) will be refunded to you using the original payment method so if you paid cash we can offer a cash refund. If you paid using a card, please bring the same card with you as we will refund to your card.
RETURNS PROCESS FOR ONLINE PURCHASE.
Returns without proof of purchase will not be entertained. Returns should be sent, along with the proof of purchase to the following address:
Ozz Vampo Sdn Bhd
No.31A, 1st Floor,
Jalan SS 14/1,
47500 Subang Jaya,
Telephone: +603 5613-1566
Whatsapp: +6019 499 2566 (Ozz Vampo SB)
Upon returning your item to us, please email to firstname.lastname@example.org with the following information:
- Your Name and address (as per invoice).
- Invoice Number/ Order ID.
- Details on the shipping of returned goods including the shipping date, courier, tracking number, contact.
- Reason for the return.
We will not entertain exchanges if the information provided is incomplete or invalid.
Once received, we will process the refund and notify you via email. Your refund will be credited to you in the next 1-5 days, depending on the payment method used to place your order.
If the item returned does not meet our Returns and Exchange Policy above, your order will be returned to you.
We do not accept refunds for items which are on clearance or sale.
2.0) MARGIN OF INACCURACY
Since we are producing a unique design constantly to cater to requests that can be in both low or/ and large quantities, it is understandable to have a ± 5% margin of inaccuracy that is deemed acceptable - variance may exists in the form of size, color, design, placing, patterns, prints, and shapes.
3.0) ORDER CANCELLATION
Once your order is confirmed and deposit has been made, you may not cancel your order - the process of plotting, printing of your specific decal, and sublimation designs are already acted upon in order to meet dateline delivery requirements.
4.0) PAYMENT & TAXES
iPay88, Paypal online payment services are offered and available since its launching on July 15th, 2017. Payments can be made via Paypal, online banking (FPX) and credit card (VISA, Mastercard).
Payments if done via https://paypal.me/ozzvampo will be required to pay a processing fee of 6% starting July 25th, 2017. Prices do not currently attract any local Malaysian taxes unless advised.
5.0) DELIVERY POLICIES
Ozz Vampo provides customers with Domestic and International courier services, for example by Pos Malaysia Berhad, the largest postal and courier services provider in our region or internationally recognized global couriers as applicable.
Pos Malaysia's own Pos Laju domestic delivery services offer next day deliveries and will deliver your parcel from Mondays to Saturdays, excluding the first Saturday of each month and Malaysia's public holidays. As the need arises, we engage the services of reputable courier companies including Fedex, DHL, UPS, GDex, Aramex and more for our deliveries.
You will receive your tracking number via e-mail or your preferred channel. Delivery status can be viewed from your registered personal Ozz Vampo account. If you have not received an e-mail confirmation for deliveries within a week, please contact us at email@example.com.
DOMESTIC SHIPPING FEES (WEIGHT-BASED, SUBJECT TO CHANGE)
|Sarawak||Fee starts from RM 10.00 and above|
|Sabah||Fee starts from RM 10.00 and above|
|Peninsula Malaysia||Fee starts from RM 5.00 and above|
|Delivery Period:||Within 1 to 3 working days excluding Malaysia Public Holidays for stocked items.|
|Pre-Order and custom orders delivery subject to respective offer terms.|
Please refer to Our Services > Malaysia Shipping fees for more details on deliveries to Sarawak, Sabah, and Peninsula Malaysia.
SELF-PICKUP STORE ADDRESS AND OPERATING HOURS. click here.
For public holidays, please call us to find out.
INTERNATIONAL SHIPPING - WEIGHT BASED
International shipping fees are automatically calculated by our online payment system. Fees are set based on Pos Malaysia or the respective courier's current international rates and terms and conditions. Customs duties, Value Added Surcharges, Value Added Tax (VAT), Goods and Services Tax (GST) and other relevant government charges and taxes are not included in the shipping rates and payable by the respective customer upon billing by local customs or its equivalent.
Please refer to:
1) Our Services > International Shipping Options for deliveries to your respective country or
Delivery Period: This is subject to order type, location and cut-off time (please click here for Pos Malaysia's current Estimated Delivery Time and Weight Limit).
6.0) CONFORMITY OF GOODS
Every description and specification of our product is correct when being released for press and sale. But, while the color reproduction of our product is a close representation, we cannot accept any responsibility for any variation in color caused by the printer, inks and the differences in operating systems, display screens, technology hardware, browser software or computer system used by you.
While Ozz Vampo uses reasonable endeavors to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Ozz Vampo will not be responsible for any errors or omissions or for the results arising from the use of such information.
While Ozz Vampo takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Ozz Vampo reserves the right for the final decision.
Ozz Vampo reserves the right to change this policy at any time.
8.0) COPYRIGHT AND TRADEMARK
The contents of these pages (including pictures, designs, logos, photographs, written text, and other materials) are the copyright trademark or registered trademark of Ozz Vampo or content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Ozz Vampo. Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.